GENERAL TERMS AND CONDITIONS OF SALE
FRIENDLY TOURS-haramainvoyages.com General Terms and Conditions of Sale
Registration for one of our trips or holidays implies acceptance of all the general and special conditions. FRIENDLY TOURS-haramainvoyages.com For certain journeys, specific pricing conditions, clearly indicated, may supplement or correct the terms of the general conditions.
In this case, any special pricing conditions will always take precedence over the general conditions.
FRIENDLY TOURS-haramainvoyages.com undertake to provide - as far as possible - detailed programmes and travel dates one month before departure. These will be the only contractual documents presenting all the components of the services provided for the chosen trip.
Extract from decree N°94-490 of 15 June 1994 taken in application of law N° 92-645 of 13 July 1992 fixing the conditions of exercise of activities relating to the organisation and sale of travel or holidays.
Art. 95 - Subject to the exclusions provided for in the 2nd paragraph (a and b) of article 14 of the law of 13 July 1992, any offer or sale of travel or holiday services within the agency shall be subject to the following conditions FRIENDLY TOURS-haramainvoyages.com give rise to the issue of appropriate documents which comply with the rules defined by this Title. In the case of the sale of air tickets or tickets for scheduled air services not accompanied by services related to this transport, the seller shall issue the purchaser with one or more tickets for the entire journey issued by the carrier or under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. Separate invoicing of the various elements of the same tourist package does not exempt the vendor from the obligations imposed on him by the present title.
Art. 96 - Prior to the conclusion of the contract and on the basis of a written document, bearing its company name, address and an indication of its administrative authorisation to practice, FRIENDLY TOURS-haramainvoyages.com must provide the consumer with information on prices, dates and other elements of the services provided as part of the trip or holiday, such as :
1. The destination, means, characteristics and categories of transport used;
2. The type of accommodation, its location, its level of comfort and its main features, its certification and tourist classification in accordance with the regulations or customs of the host country;
3. Meals provided ;
4. A description of the itinerary in the case of a tour;
5. The administrative and health formalities to be completed, in particular, when crossing borders, and the deadlines for completing them;
6. Visits, excursions and other services included in the package or available at extra cost;
7. The minimum or maximum size of the group enabling the journey or stay to be undertaken and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the journey or stay; this date may not be less than twenty-one days before departure;
8. The amount or percentage of the price to be paid on account on conclusion of the contract and the schedule for payment of the balance;
9. The price review procedures as provided for in the contract pursuant to Article 100 of this Decree;
10. Contractual cancellation conditions ;
11. The cancellation conditions defined in articles 101, 102 and 103 below;
12. Details of the risks covered and the amount of cover taken out under the insurance contract covering the consequences of the professional civil liability of travel agents and the civil liability of non-profit associations and organisations and local tourist bodies;
13. Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
Art. 97 - The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to amend certain aspects of the information. In this case, the seller must clearly indicate the extent to which this modification may be made and the elements to which it applies. In any event, changes to the prior information must be communicated to the consumer in writing before the contract is concluded:
Art. 98 - The contract concluded between FRIENDLY TOURS-haramainvoyages.com and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer and signed by both parties. It must include the following clauses:
1. The name and address of the seller, its guarantor and its insurer, as well as the name and address of the organiser;
2. The destination or destinations of the journey and, in the case of a split holiday, the different periods and their dates;
3. The means, characteristics and categories of transport used, the dates, times and places of departure and return;
4. The type of accommodation, its location, its level of comfort and its main features, its tourist classification under the regulations or customs of the host country;
5. Number of meals provided ;
6. The itinerary in the case of a tour ;
7. Visits, excursions or other services included in the total price of the trip or stay;
8. The total price of the services invoiced as well as an indication of any revision of this invoicing pursuant to the provisions of article 100 below;
9 An indication, where applicable, of charges or taxes relating to certain services, such as landing, disembarkation or embarkation taxes in ports and airports, and tourist taxes when they are not included in the price of the service(s) provided;
10. In any event, the last payment made by the purchaser may not be less than 30 % of the price of the trip or holiday and must be made when the documents enabling the trip or holiday to take place are handed over;
11. Special conditions requested by the buyer and accepted by the seller ;
12. The terms and conditions under which the purchaser may submit a claim to the vendor for non-performance or improper performance of the contract, which claim must be sent as soon as possible by registered letter with acknowledgement of receipt to the vendor, and notified in writing, where appropriate, to the tour operator and the service provider concerned;
13. The deadline for informing the purchaser, in the event of cancellation of the journey or stay by the vendor, in the event that the realisation of the journey or stay is linked to a minimum number of participants, in accordance with the provisions of paragraph 7 of article 96 above;
14. Contractual cancellation conditions ;
15. The cancellation conditions set out in Articles 101, 102 and 103 below;
16. Details of the risks covered and the amount of cover under the insurance contract covering the consequences of the seller's professional civil liability;
17. Details of the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of insurer) and details of the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18. The deadline for informing the seller in the event of assignment of the contract by the buyer ;
19. The commitment to provide the buyer, in writing, at least ten days before the planned date of departure, with the following information:
20. The name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local bodies likely to be able to help the consumer in the event of difficulty or, failing that, the telephone number for establishing urgent contact with the seller;
21. For trips and stays abroad by minors, a telephone number and address enabling direct contact to be made with the child or the person in charge of the stay;
Art. 99 - The purchaser may assign his contract to a transferee who fulfils the same conditions as he does for taking the trip or holiday, as long as this contract has not produced any effect. Unless otherwise agreed, the assignor must inform the vendor of his decision by registered letter with acknowledgement of receipt no later than seven days before the start of the holiday. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this transfer subject to prior authorisation by the vendor.
Article 101 - If, before the purchaser's departure, the vendor is obliged to make a change to one of the essential elements of the contract, such as a significant increase in the price, the purchaser may, without prejudice to any claims for damages, and after having been informed by the vendor by registered letter with acknowledgement of receipt : - either cancel the contract and obtain immediate reimbursement of the sums paid, without penalty, - or accept the modification or substitute trip proposed by the vendor; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the purchaser and, if the payment already made by the purchaser exceeds the price of the modified service, the overpayment must be returned before the date of departure.
Penalty for sums paid: in this case, the purchaser receives compensation at least equal to the penalty that he would have incurred if the cancellation had been made by him on that date. The provisions of this article shall in no way prevent the conclusion of an amicable agreement for the purpose of acceptance by the purchaser of a substitute trip or holiday offered by the vendor.
Art. 102 - In the case provided for in article 21 of the aforementioned law of 13 July 1992, when the vendor cancels the trip or holiday before the purchaser's departure, he must inform the purchaser by registered letter with acknowledgement of receipt. The purchaser, without prejudice to any claims for compensation for any damage suffered, shall obtain from the vendor immediate reimbursement, without penalty, of the sums paid; in this case, the purchaser shall receive compensation at least equal to the penalty that he would have incurred if the cancellation had been his fault on that date. The provisions of this article do not in any way prevent the conclusion of an amicable agreement for the purpose of acceptance by the purchaser of a substitute trip or holiday offered by the vendor;
Art. 103 - If, after the purchaser's departure, the seller is unable to provide a major part of the services provided for in the contract, representing a significant percentage of the price paid by the purchaser, the seller must immediately take the following steps, without prejudice to any claims for compensation for damage suffered:
Or offer services to replace the planned services, possibly at an additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer for the difference in price on his return;
Or, if it is unable to offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no extra cost, with tickets to ensure his return under conditions that can be deemed equivalent to the place of departure or to another place accepted by both parties.
THE FRIENDLY TOURS TEAM - Haramainvoyages.com
Agency Special Terms and Conditions of Sale :
FRIENDLY TOURS-haramainvoyages.com
Signing the travel contract with the agency FRIENDLY TOURS - Haramainvoyages.com implies acceptance by the customer of the special and general terms and conditions of sale appearing on the Haramainvoyages.com website, as well as the information relating to the package subscribed to and appearing on the Haramainvoyages.com website, and those mentioned on the customer's travel documents.
For certain journeys, specific pricing conditions, clearly indicated, may supplement or correct the terms of the general conditions.
In this case, any special pricing conditions will always take precedence over the general conditions.
FRIENDLY TOURS - Haramainvoyages.com undertake to provide - as far as possible - detailed programmes and travel dates well in advance of departure. These will be the only contractual documents setting out all the components of the services provided on the chosen trip.
1. PRICE :
The prices mentioned on the site Haramainvoyages.com include - for each package - all the services included during the stay. These prices do not include all services not included and not mentioned in the packages and do not include personal expenses (drinks, meals not included in the package and other expenses of a personal nature) as well as tips and travel.
Package prices are based on a length of stay based on the number of nights sold and not on the corresponding number of full days.
Airlines may impose early morning and/or late evening flight times on the day of departure and the day of return. FRIENDLY TOURS - Haramainvoyages.com are in no way responsible for the days of the stay which may be shortened as a result.
On-site land services (hotel nights, excursions, transfers, etc.) are non-refundable and cannot be postponed or modified by the customer. Land services are provided on the dates mentioned in each package. Unused services are non-refundable.
On return, no price dispute is possible and cannot be taken into consideration.
The agency FRIENDLY TOURS - Haramainvoyages.com cannot be held responsible for any extraordinary events occurring during the journey.
We have selected local service providers who guarantee the smooth running of the services and who are often required to do so by the Saudi authorities.
Some errors may appear on our brochures, leaflets and flyers and may therefore not correspond to the exact prices. These are confirmed at the time of registration.
Increases in the cost of transport may occur and alter the cost of our packages beyond the agency's control. FRIENDLY TOURS - Haramainvoyages.com.
These possible increases are linked to the cost of fuel, fees and air, port and local taxes.
Currency exchange rates may also have an impact on the price of our packages, either upwards or downwards. All customers will be notified by telephone or e-mail of any change in prices, whether upwards or downwards, and the corresponding reasons.
All Chronopost shipments handled by us are invoiced to the customer at the current rates.
2. DEPOSIT :
When registering for one of our packages, the customer must pay the agency FRIENDLY TOURS - Haramainvoyages.com a mandatory deposit of 50% corresponding to the total cost of the application per family or per person.
All applications must be paid in full by 40 days prior to departure. If this is the case, the file will be considered cancelled.
No deposit is refundable and all bookings are binding. By registering for one of the holidays offered by FRIENDLY TOURS - Haramainvoyages.comThe balance must be paid before departure.
3. FORMALITIES :
The agency FRIENDLY TOURS - Haramainvoyages.com keeps the customer informed of the police formalities required for the journey.
Police documents (passports, identity cards, residence permits) must be valid for at least 6 months before the date of return.
Specific Hajj packages (major pilgrimage) require prior vaccination (against meningitis), which all pilgrims must undergo before departure.
If the customer does not present his/her police or health documents (passports, visas, identity cards, residence permits, vaccination certificates, etc.) or if these are no longer valid (expiry date(s) not sufficient or expired) when he/she is summoned to the airports mentioned on the outward and return journeys, or if he/she does not turn up at the times and places mentioned on the summons, no refund of the trip may be demanded.
4. CANCELLATION :
In the event of cancellation at the customer's initiative, penalties linked to cancellation costs will be deducted depending on the departure date.
The sums paid will be reimbursed after deduction of the cancellation charges specified below as a penalty depending on the date of cancellation in relation to the departure date:
-More than 30 days before departure: a cancellation fee of 150 euros will be deducted (but no cancellation fee will be deducted from the package price).
-30 to 21 days before departure: 25 % of the cost of the trip
-From 20 to 8 days before departure: 50 % of the cost of the trip
-7 to 3 days before departure: 75 % of the cost of the trip
-From 3 days before departure or on the day of departure: 100 % of the total cost of the trip
Cancellation costs may be covered by cancellation insurance if taken out by the customer and subject to certain conditions.
Once issued, visa fees are non-refundable.
Any journey that is interrupted or cut short, or any service not provided at the customer's initiative, will not be eligible for reimbursement.
5. DURATION OF JOURNEY AND AIR TRANSPORT :
The duration of the trip includes the day of departure from the airport, from the time of convening until the day of return on arrival at the airport.
The first and last days of the trip are therefore devoted to international air transport.
Package prices are based on a length of stay based on the number of nights sold and not on the corresponding number of full days.
Airlines may impose early morning and/or late evening flight times on the day of departure and the day of return and, in some cases, a change of +/- 1 day on the outward and/or return dates. FRIENDLY TOURS - Haramainvoyages.com are in no way responsible for the days of the stay which may be shortened as a result.
In the event of theft or loss of an unused ticket, no refund will be given and the customer will have to purchase a replacement ticket at his or her own expense.
FRIENDLY TOURS - Haramainvoyages.com accepts no responsibility in the event of loss or theft of the passport before, during or after the holiday.
The identity of the air carrier indicated on each package sold by FRIENDLY TOURS - Haramainvoyages.com may be modified, without this constituting grounds for cancellation by the customer.
In this case, the customer will be informed by telephone or e-mail of any changes relating to the identity of the airline providing the transport for the trip booked, or to any modification whatsoever (modified flight times, etc) as soon as the agency FRIENDLY TOURS - Haramainvoyages.com will be aware of them until boarding. Changes to the type of aircraft, airline, flight number or flight schedule may be made without prior notice.
Flight times may be subject to change, as the length of stopovers is beyond the agency's control. FRIENDLY TOURS - Haramainvoyages.com but by the airline.
Air traffic contingencies (strikes, weather, technical incidents, etc.) may cause delays or cancellations. FRIENDLY TOURS - Haramainvoyages.com cannot under any circumstances be held responsible for these unforeseen circumstances.
At destination, customers must reconfirm their return flights (times and flight numbers) with the local representative. FRIENDLY TOURS - Haramainvoyages.com or, where applicable, with the airline responsible for the return flight.
We advise you not to plan any important events or professional commitments in the 48 hours preceding your departure date and following your return date.
If you are leaving from the provinces before your departure for the Hajj, you should also allow plenty of time for connections in case of delays (particularly on special flights).
Baggage allowances may vary from one airline to another. We therefore recommend that you do not exceed the authorised weight and find out in advance about the baggage allowances for your flights.
In the event of an authorised overrun, the airline concerned may impose an additional charge to be borne by the customer. For any special requests, please write to the agency FRIENDLY TOURS - Haramainvoyages.com 72 hours before departure (wheelchair requests, special meals, etc.).
7. TRANSFERS :
Our service providers at the destination, who are often required by the Saudi authorities, are obliged to ensure that the service runs smoothly.
FRIENDLY TOURS - Haramainvoyages.com does not accept liability for any accidents that may occur during transfers.
8. INSURANCE :
FRIENDLY TOURS - Haramainvoyages.com offers its customers optional insurance, covering certain terms and conditions under special conditions (see European Insurance Regulations).
9. LUGGAGE :
FRIENDLY TOURS - Haramainvoyages.com is not responsible for the loss, damage, destruction or delay in delivery of baggage.
This responsibility lies with the airline. In the event of damage caused by the loss, deterioration, destruction or delay in delivery of these items, the customer must send a letter of complaint as soon as possible, mentioning the damage suffered, to the airline concerned and by which the flight was operated.
No compensation or refund can be made by FRIENDLY TOURS - Haramainvoyages.com in the event of a dispute with the airline.
10. CLOSING DATE FOR ENTRIES :
For each package holiday offered by FRIENDLY TOURS - Haramainvoyages.com, the maximum number of clients registered may not be exceeded due to the quotas set for air quotas and hotel allotments agreed with FRIENDLY TOURS - Haramainvoyages.com.
Therefore, once registrations have closed for each package and the number of registrants has been reached, FRIENDLY TOURS - Haramainvoyages.com are free to refuse any registrations that may then arise.
All customer bookings must be paid for no later than 30 days before departure. Any booking not paid for will be considered as cancelled, and financial penalties will be deducted (see 4.CANCELLATION).
11. HOTELS :
It is standard practice in international hotels to take possession of the room from 2pm (times may vary depending on the hotel) and to vacate it before 3pm, regardless of the time of the return flight.
The hotel classifications (3*, 4* and 5*) shown in the FRIENDLY TOURS brochures and on the Haramainvoyages.com website do not necessarily correspond to the same European classification criteria. The classifications mentioned correspond to local standards.
The rates indicated in the packages apply to rates per adult in a quadruple room (including 4 people). Customers wishing to stay in double or triple rooms or rooms with a capacity greater than that of the quadruple rooms (e.g. room for 5 people, etc.) will have to pay a supplement per person to be added to the basic price of the package chosen according to the stay they have chosen.
Any extension of the stay at the customer's initiative on site will give rise to flat-rate supplements which the customer must pay on site. No extension of stay can be paid on return to France.
12. DELIVERY OF VISAS AND TRAVEL DOCUMENTS :
No travel documents, travel contract or visas will be issued unless the booking is paid for in full before departure. Any booking that has not been paid for in full will be considered to have been cancelled, with penalties linked to cancellation costs being deducted according to the date of cancellation in relation to the departure date. (see 4.CANCELLATION).
Due to the large number of pilgrims during the Hajj season, travel documents including passports and visas may be handed in at the airport on the day of departure for organisational reasons.
During the low season (excluding the Hajj period), travel books will be delivered to the FRIENDLY TOURS travel agency or to the airport of departure.
In the event of force majeure circumstances caused by foreign third parties (delays in issuing visas, airline and hotel overbooking, etc.), FRIENDLY TOURS may change the travel programme (airline, hotels, etc.)
13. PHOTOS :
All photos appearing on FRIENDLY TOURS - Haramainvoyages.com media (website, brochures, advertising posters, etc.) are not contractually binding.
14. HAJJ - HIGH SEASON
In Saudi Arabia, the Hajj is subject to Saudi laws, which every pilgrim must respect.
The sites of Mina, Arafat and Mouzdalifa, as well as the bus transfers between these sacred sites, are managed by the Saudi Ministry of Pilgrimage.
Any complaints should be addressed to the local authorities (bus rotation and quality, tent capacity, meal distribution, etc.).
The travel agency's sole material responsibility is to facilitate the movement of its pilgrims to the right place at the right time. The travel agency is also responsible for informing pilgrims of the various religious rites to be performed and of the particularities of the Hajj (practical information).
The travel agency FRIENDLY TOURS - Haramainvoyages.com is responsible for the smooth running of the holiday.
To perform the Hajj, all pilgrims must be vaccinated against meningitis. This vaccination is compulsory and must be carried out between 1 month and 15 days before departure at the latest. It is valid for 3 years.
Although they have been vaccinated, pilgrims can develop meningitis or contract other contagious diseases such as yellow fever, influenza, cholera and typhoid during their stay, and transmit the agent of the disease to a close relative on their return to their country of residence.
You are therefore asked to be vigilant about the possible appearance of symptoms such as :
- tiredness and weakness.
- colic with constipation followed by mild diarrhoea with abdominal pain.
- headache with vomiting.
If you experience any of these symptoms, visit the nearest health centre or hospital to have the necessary tests carried out, take the appropriate treatment and prevent potentially dangerous complications.
Tutors for women during the Hajj Any female person under the age of 45 wishing to perform the Hajj must travel accompanied by one of her guardians (husband, father, son, uncles). For women over the age of 45, no guardian is required to accompany them.
15. SPECIAL EVENTS :
FRIENDLY TOURS - Haramainvoyages.com cannot be held responsible for any special and/or extraordinary events such as transport strikes, overbooking of flights, unfavourable weather conditions, changes to timetables, changes to airports, changes to hotels, changes to the programme made by our service providers or imposed by the local or French authorities, etc. FRIENDLY TOURS - Haramainvoyages.com cannot be held responsible for any such changes.
FRIENDLY TOURS - Haramainvoyages.com is not entitled to claim any compensation for these modifications and/or changes. FRIENDLY TOURS - Haramainvoyages.com will not be responsible for any expenses incurred (taxis, hotels, parking, etc.).
In the event of major natural events such as epidemics, political incidents (riots, protests, strikes, etc.), natural disasters, etc. occurring at the destination or the planned holiday destination, FRIENDLY TOURS - Haramainvoyages.com may, without prior notice, modify, cancel or interrupt the holidays in progress and/or those to come.
In this case, FRIENDLY TOURS - Haramainvoyages.com will postpone any services not provided and still due.
16. RETURN - SATISFACTION CUSTOMERS
We invite all customers who have stayed with FRIENDLY TOURS - Haramainvoyages.com to send us any comments or suggestions they may have about their trip.
These can be sent by e-mail to the following address :contact@friendlytours.fr or by post to : 22 Avenue Roger SEMAT 93200 Saint Denis.
Any complaints must be sent within 30 days of the return date by registered letter with acknowledgement of receipt to FRIENDLY TOURS 22 Avenue Roger SEMAT 93200 Saint Denis.
Every request, suggestion or complaint will be taken into account and studied. In return, responses will be sent by e-mail or post.
